5 Sure-Fire Ways to Make More Money on eBay
by John Lenaghan
Have you ever dealt with a salesperson or a waiter who gave you unbelievably
good service? How about someone who didn't seem to care about you one bit?
Which of those people would you go back to the next time you needed
to make another purchase or eat another meal?
I'm willing to bet you would go back to the business or person who gave
you great service. Have you ever considered that this same principle applies
to your eBay sales?
One of the easiest ways to get more sales on eBay is to make every buyer
think "Wow, I've never had such a good experience buying on eBay!"
Once someone has bought from you and had a good experience, they're
much more likely to buy from you again. They already know they can trust
you, you ship quickly, your descriptions are clear and honest, and all
the other things buyers wonder about when dealing with an unknown seller.
Use the following 5 tips and watch your repeat business go through the
roof...
1. Quick Response
When you have an item listed on eBay and a potential buyer contacts
you with a question, respond quickly. It's important, and actually critical
to your success to check your email several times a day. Answering a question
quickly could be the difference between you getting the sale or the buyer
going elsewhere.
2. Accurate Listings
When you list your items on eBay, write an accurate description. You
don't have to write long paragraphs or rambling information, but provide
exact measurements, colors, condition, etc. Be honest and precise when
it comes to your description.
3. Buyer Contact
Once your items have sold, be responsive to the buyer. Contact them
as quickly as possible after the auction has ended, thank them for their
purchase and provide the required information for payment.
4. Sending Items
In your description, provide accurate details regarding shipment. Make
sure the items are sent within the time you stated. In many cases, people
purchase something for a specific purpose and if you don't ship it when
stated, not only do you mess up their schedule but you have probably lost
a customer and opened the door for negative feedback.
5. Shipping & Handling
You should always charge actual shipping costs, or at most a little
extra to cover the cost of your shipping materials. There are a number
of shipping calculators that can be added to your description so people
can calculate their own shipping. Another option is to state that you will
provide actual shipping at the end of the auction, based on the destination.
Overcharging your customers for shipping and handling is frowned upon and
will often result in unhappy customers.
It's always a good idea to include a thank-you note with every item
that you ship. It can be on a business card or something larger, whatever
you prefer.
Of course your thank-you note will also include the address to your
eBay listings and a friendly reminder for your customer to check back regularly
for more of your great deals and exceptional customer service...
About the Author
John Lenaghan offers success tips for eBay and other online auctions
at the Online Auction Advisor website. Visit http://www.online-auction-advisor.com
for more ways to improve your buying or selling on eBay.
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